Refunds & Cancellations
At S10 Aesthetics, we aim to provide every client with an exceptional experience, from booking through to treatment.
To help us maintain a high standard of service and ensure fairness to all clients, we have clear policies in place regarding deposits, cancellations, and rescheduling.
Deposits
A deposit is required to secure all appointments. Please note that deposits are non-refundable, as they cover transaction charges and administrative costs related to your booking.
Cancellations and Rescheduling
We understand that sometimes plans change. If you need to rearrange your appointment, we’re happy to reschedule or transfer your deposit to a different treatment, provided that a minimum of 48 hours’ notice is given prior to your appointment.
If less than 48 hours’ notice is provided, or if you do not attend your appointment, your deposit will be forfeited.
Missed Appointments
Failure to attend an appointment without notice will result in the loss of your deposit. Future bookings may also require full payment upfront.
How to Amend or Cancel Your Appointment
If you need to reschedule or discuss your appointment, please contact us as soon as possible via our booking system, email, or social media. We’ll do our best to accommodate your needs while following our policy guidelines.
FAQ's
Can I transfer my deposit to someone else?
No, deposits are non-transferable and can only be used by the individual who made the booking.
What if I’m running late?
Please let us know as soon as possible. We’ll always do our best to accommodate you, but if arriving late means we cannot complete your treatment, your deposit may still be lost.
Why are deposits non-refundable?
Deposits secure your booking and cover transaction fees and preparation time for your treatment. This ensures that our practitioners’ time is respected and available for committed clients.
"I’ve always left loving my results from my treatments! Claire is always so personable and helpful when it comes to my consultations. Couldn’t be happier with her work and my results!"
Alex Mac